Refund Policy

At CodeCraft Academy, we stand behind the quality of our educational programs. We offer a comprehensive 30-day money-back guarantee to ensure your satisfaction and confidence in our courses.

To be eligible for a full refund, your request must meet the following criteria:

Eligible for Full Refund

• Request submitted within 30 days of initial purchase
• Course progress is less than 20% completed
• No certificates have been issued for the course
• Original payment method is still valid
• Account is in good standing with no violations

Partial Refund Considerations

• Course progress between 20-50% may qualify for partial refund
• Extenuating circumstances (medical, family emergencies)
• Technical issues preventing course access for extended periods
• Course content significantly different from advertised description

Processing Times by Payment Method

Medical or Family Emergency

We understand that unexpected life events can interfere with your learning plans. In cases of serious medical issues or family emergencies, we may extend our refund policy beyond the standard 30-day window.

• Documentation may be required (medical certificates, official documents)
• Each case is reviewed individually with compassion
• Extended refund periods may be granted up to 90 days
• Course progress limitations may be relaxed

Technical Issues

If technical problems prevent you from accessing course content for an extended period:

• Report issues immediately to our technical support team
• We'll work to resolve problems within 48 hours
• If issues persist beyond 7 days, refunds may be considered
• Course deadlines will be extended for affected students

Course Quality Issues

If course content doesn't match our advertised description or quality standards:

• Full refunds available regardless of progress level
• No time limitations for quality-related refunds
• We'll investigate and improve course content
• Alternative course recommendations provided

Certain services and items are not eligible for refunds due to their immediate delivery or consumable nature:

Digital Products

• Downloaded certificates and transcripts
• Digital course materials saved to personal devices
• Completed assessments and project evaluations
• Access to exclusive webinars or live sessions already attended

Personalized Services

• One-on-one mentoring sessions already completed
• Career coaching consultations delivered
• Resume review and interview preparation services
• Personalized learning path consultations

Third-Party Services

• External certification exams (AWS, Google, etc.)
• Third-party software licenses provided
• Books or physical materials shipped to students
• Conference tickets or event access

Students enrolled in installment payment plans have specific refund procedures:

During First 30 Days

• Full refund of amount paid if less than 20% course progress
• Future installments automatically cancelled
• No early termination fees or penalties
• Immediate course access revocation

After 30 Days

• No refund for payments already made
• Option to pause remaining payments (up to 6 months)
• Course access maintained during payment pause
• Resume payments when ready to continue

Early Completion

• Option to pay remaining balance early for full access
• No additional fees for early payment
• Immediate access to all course materials
• Certificate eligibility upon full payment

We encourage direct communication before initiating chargebacks through your bank or credit card company.

Chargeback Process

If you do initiate a chargeback:

• We'll provide complete transaction records to your bank
• Documentation of course access and usage will be submitted
• Our terms of service and refund policy will be referenced
• Account access remains suspended pending resolution

Resolution Process

• We prefer to resolve disputes directly with students
• Our customer service team is available to address concerns
• Escalation to management available for complex issues
• External mediation services available if needed

Our dedicated refund support team is here to help you through the process:

What to Include in Your Request

• Full name and registered email address
• Order number or transaction ID
• Reason for refund request
• Preferred refund method (if different from original payment)
• Any supporting documentation for special circumstances

Can I get a refund after completing the entire course?

Generally no, but we may consider refunds for completed courses if there were significant quality issues or if the course content was substantially different from what was advertised.

What happens to my certificates if I get a refund?

All certificates and course completion records are revoked upon refund approval. If you re-enroll later, you'll need to complete the course again to earn certification.

Can I switch to a different course instead of getting a refund?

Yes! Within the first 30 days, you can request to transfer to a different course of equal or lesser value. Additional payment may be required for higher-priced courses.

Do you offer refunds for gift purchases?

Gift purchases follow the same refund policy. The recipient has 30 days from when they first access the course (not from the purchase date) to request a refund.

What if I'm not satisfied with just one module of a course?

We cannot provide partial refunds for individual modules. However, we encourage you to contact our support team to address specific concerns about course content or quality.