Shipping Policy

While CodeCraft Academy is primarily a digital education platform, we do ship certain physical items to enhance your learning experience:

Certificates and Credentials

• Official course completion certificates (premium printed versions)
• Professional development certificates
• Industry certification documents
• Academic transcripts and records

Welcome Kits and Materials

• Student welcome packages for premium enrollments
• Branded merchandise (stickers, notebooks, pens)
• Reference cards and quick-start guides
• Programming keyboard shortcuts reference sheets

Special Items

• Achievement awards for milestone completions
• Graduation commemorative items
• Limited edition promotional materials
• Contest prizes and giveaway items

We offer multiple shipping options to accommodate different timelines and budgets:

Free Shipping Qualifications

• All certificate shipments within the United States
• Welcome kits for premium course enrollments ($299+)
• Achievement items for students completing multiple courses
• Promotional items during special events

Processing Times

• Certificates: 1-2 business days after course completion verification
• Welcome Kits: 2-3 business days after enrollment confirmation
• Custom Items: 3-5 business days for personalized materials
• Bulk Orders: 5-7 business days for corporate training materials

What Affects Processing Time

• Course completion verification for certificates
• Address verification for international shipments
• Personalization requirements (custom names, dates)
• Inventory availability for promotional items
• Holidays and weekends (processing paused)

Quality Control

All shipped items undergo quality control checks including:

• Accuracy verification for certificates and transcripts
• Print quality inspection
• Packaging integrity check
• Address verification

Domestic Shipping (United States)

• All 50 states including Alaska and Hawaii
• Washington D.C. and US territories
• Military APO/FPO addresses (standard timing applies)
• P.O. Boxes accepted for certificates and small items

International Shipping

We ship to over 180 countries worldwide. Popular destinations include:

• Express Available: Canada, UK, Australia, Germany, France, Japan
• Standard Only: India, Brazil, Mexico, South Africa, Philippines
• Certificate Only: All other supported countries

Restricted Locations

Due to shipping restrictions, we cannot ship physical items to:

• Countries under international sanctions
• Areas with active shipping embargos
• Remote locations not serviced by our carriers
• P.O. Boxes in certain international locations

Tracking Information

• Tracking numbers provided for all shipments
• Email notifications with tracking links
• Real-time status updates through your account dashboard
• SMS notifications available upon request

Delivery Requirements

• Signature required for shipments over $100 value
• Adult signature required for certain regions
• Safe drop-off available for standard certificates
• Redelivery options available if recipient unavailable

Delivery Issues

If you experience delivery problems:

1. Check tracking information for latest status
2. Contact the shipping carrier directly for delivery updates
3. Reach out to our support team if package appears lost
4. Report damaged packages within 48 hours of receipt

Before Processing

Address changes are accepted up until processing begins:

• Update your address in your account settings
• Contact support immediately for urgent changes
• Verify address accuracy to avoid delays
• International addresses require proper formatting

After Shipping

Once items are shipped, address changes become more complex:

• Contact the shipping carrier to request address change
• Additional fees may apply for address corrections
• Some carriers offer package intercept services
• Undeliverable packages are returned to us

Returned Packages

If packages are returned due to address issues:

• We'll contact you within 2 business days
• Provide corrected address for reshipment
• First reshipment is free within 30 days
• Additional shipping charges apply for subsequent reshipments

Reporting Issues

Report package problems as soon as possible:

• Lost packages: Report after expected delivery date + 2 business days
• Damaged items: Report within 48 hours of receipt
• Wrong items: Report within 7 days of receipt
• Missing items: Report immediately upon opening package

Resolution Process

1. Contact our support team with order details and photos (if damaged)
2. We initiate investigation with shipping carrier
3. File insurance claim if necessary
4. Provide replacement items or refund shipping costs
5. Follow up to ensure satisfaction

Replacement Policy

• Free replacement for confirmed lost or damaged items
• Expedited shipping for urgent replacements
• Digital alternatives provided immediately when possible
• Full refund option if replacement not desired

Our shipping support team is available to help with any delivery-related questions:

When to Contact Us

• Questions about shipping options or costs
• Address changes or corrections needed
• Tracking issues or delivery delays
• Lost, damaged, or incorrect shipments
• Special shipping instructions or requests
• International shipping questions
• Bulk order shipping arrangements

Information to Provide

To help us assist you quickly, please include:

• Full name and email address
• Order number or tracking number
• Shipping address and any address changes
• Description of the issue or question
• Photos of damaged items (if applicable)